Anthem is a provider of Blue Cross and Blue Shield health insurance that serves over 10 million members. Anthem’s greatest opportunity for their website was to drive audience self-service. Their continued plans to grow by acquisition placed additional constraints on the development effort, since the website solution must support self-service functionality across a variety of legacy systems.
Workstate’s role in OCLC’s Webjunction initiative was to ensure that the end user experience was continuous and untroubled as they began using their newly developed platform. All user preferences, community interactions and course work were seamlessly moved and kept in sync over the course of the eight month project. http://www.webjunction.org/
OCLC was ramping up to finish version 2.0 of their online library community portal, WebJunction, and needed a testing platform to quickly integrate new requirements and track regressions of previous functionality. Existing tools were struggling to keep pace with development and fluctuating build quality was affecting the release schedule.
The Ohio Tobacco Prevention Foundation needed unique CRM functionality to manage its lobbying efforts within the state of Ohio.
Qwest Communications had a need to provide technicians and sales support staff with quick access to vast amounts of corporate data pertaining to trouble tickets and telecommunications. This information was vital to daily operations of the communications network and Qwest had no internal tools to satisfy the need.